Our client is committed to maintaining an IT infrastructure and business systems that empower their teams to work smarter—not harder.
By continuously optimising efficiency and streamlining their process management, they enable their people to focus on what matters most: delivering exceptional, personal service to our clients.
To support this vision, they are seeking a Senior IT Support Technician to take a lead role in ensuring our IT network is robust, responsive, and future-ready.
You will be pivotal in delivering high-quality support across the business and driving the effective use of modern technologies.
Key Areas:
Responsible for assisting with the administration, maintenance and monitoring of software infrastructure and applications and working with their outsourced managed IT provider to ensure a high level of customer service.
Work closely with the business to ensure that issues are resolved promptly.
Be regarded as a super user for all applications and play a role in the evolution of the group software landscape.
Take responsibility for your personal development, in line with agreed performance objectives and development plans.
Be a role model and ambassador for group, always acting in accordance with their core values.
Provide excellent levels of service in line with group standards, procedures and guidelines.
Qualifications:
Hold a relevant IT qualification.
Knowledge and Experience:
At least 5 years’ experience working within either an IT, applications or infrastructure support function.
Specialist knowledge of operating systems, devices, applications and software.
Strong technical IT knowledge with typical applications used within financial services.
Strong aptitude in understanding user requirements and translating these into technical requirements.
Demonstrated experience in partnering to solve business problems through technology.
Experience of working on an IT helpdesk.
Relevant and practical experience in delivering multiple small IT projects
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